Shipping Policy

This Shipping Policy applies to purchases made directly through the Cerebraceuticals website.

Shipping timelines, delivery estimates, carrier availability, and shipping costs may vary based on product availability, order volume, destination, carrier performance, checkout selections, holidays, weather events, and other factors outside our direct control.

If you purchased a Cerebraceuticals product from another marketplace, retailer, provider, or third-party seller, please contact that seller directly regarding their shipping and delivery policies.

Most orders are processed within 1–3 business days after the order is placed, excluding weekends and holidays.

Processing time refers to the time needed to receive the order, verify payment, prepare the shipment, package the product, and transfer the order to the carrier.

During high-volume periods, product launches, holidays, promotional events, or supply disruptions, processing may take longer. If there is a significant delay affecting your order, Cerebraceuticals may provide an update when practical.

Business days are Monday through Friday, excluding major U.S. holidays.

Orders placed after normal business hours, on weekends, or on holidays may begin processing on the next business day.

Delivery estimates provided at checkout or by the carrier do not always include order processing time.

After an order has been processed and shipped, customers will typically receive a shipping confirmation email with tracking information.

Tracking updates may take time to appear after a label is created. In some cases, a package may show limited movement until it is scanned by the carrier.

Customers are responsible for monitoring tracking updates and ensuring that someone is available to receive the package when appropriate.

Cerebraceuticals may ship orders through available carriers and fulfillment partners selected based on destination, service availability, cost, and operational needs.

Carrier options may include USPS, UPS, FedEx, DHL, or other shipping providers depending on availability and fulfillment setup.

Cerebraceuticals reserves the right to select or change the shipping carrier for an order when necessary to complete fulfillment.

Delivery timelines shown at checkout, in shipping confirmations, or by the carrier are estimates only and are not guaranteed.

Estimated delivery times may be affected by:

• Carrier delays
• Weather events
• Holidays
• High shipping volume
• Incorrect or incomplete addresses
• Regional service disruptions
• Security, access, or delivery restrictions
• Natural disasters or events outside our reasonable control

Cerebraceuticals is not responsible for carrier delays once an order has been transferred to the shipping carrier.

Cerebraceuticals currently ships orders within the United States, unless otherwise stated at checkout.

Available shipping locations, rates, and delivery options may vary depending on carrier availability, product restrictions, fulfillment setup, and destination.

Some locations, including Alaska, Hawaii, U.S. territories, military addresses, or remote areas, may have longer delivery timelines or limited shipping options.

Cerebraceuticals does not currently guarantee international shipping availability.

If international shipping becomes available in the future, customers may be responsible for any applicable customs duties, taxes, import fees, brokerage fees, restrictions, delays, or compliance requirements imposed by the destination country.

Cerebraceuticals is not responsible for orders delayed, held, rejected, returned, or confiscated by customs or local authorities due to destination-country restrictions.

Shipping costs, if applicable, are displayed during checkout before the order is submitted.

Shipping rates may vary based on destination, order size, selected shipping method, carrier rates, promotional offers, subscription terms, or free-shipping thresholds.

Shipping charges may not be refundable unless required by law or approved by Cerebraceuticals in connection with an order issue.

Cerebraceuticals may occasionally offer free shipping promotions based on order value, product type, subscription status, promotional code, geographic eligibility, or other criteria.

Free shipping promotions may change or end at any time without notice.

If an order using free shipping is returned, canceled, refunded, or partially refunded, the refund amount may be adjusted according to the terms of the promotion and applicable policy.

Customers are responsible for entering complete and accurate shipping information at checkout.

Cerebraceuticals is not responsible for orders delayed, lost, returned, or delivered incorrectly due to inaccurate, incomplete, outdated, or undeliverable shipping addresses provided by the customer.

If you notice an address error after placing an order, contact customer support as soon as possible. We cannot guarantee that an address can be changed once an order has entered processing, fulfillment, or shipment.

If an order is returned to sender because of an incorrect or incomplete address, additional shipping fees may apply to reship the order.

Packages may be returned to sender because of an incorrect address, incomplete address, failed delivery attempts, refusal of delivery, unclaimed package, carrier access issue, or other delivery problem.

If a package is returned to Cerebraceuticals, customer support will review the situation and determine whether the order may be reshipped, refunded, or otherwise resolved.

Original shipping charges and return shipping costs may not be refundable. Additional shipping charges may apply for reshipment.

If tracking shows that a package has not moved for an extended period or appears to be lost in transit, please contact customer support.

Cerebraceuticals may review tracking information, carrier status, shipment details, and delivery history before determining next steps.

Depending on the circumstances, Cerebraceuticals may recommend contacting the carrier, waiting for additional tracking updates, filing a carrier claim, or reviewing eligibility for replacement or refund.

Lost package resolutions are not guaranteed and may depend on the carrier investigation, order history, shipping method, delivery status, and applicable policies.

If tracking shows that a package was delivered but you did not receive it, please first check:

• Mailbox, porch, lobby, package room, front desk, or secure delivery area
• Nearby doors, side entrances, or alternate drop-off locations
• Household members, neighbors, building staff, or office staff
• Carrier delivery notes or photo proof, if available

If the package still cannot be located, contact customer support with your order number and tracking information.

Packages marked delivered by the carrier may not automatically qualify for refund or replacement. Cerebraceuticals will review the situation and may recommend contacting the carrier, filing a claim, or taking additional steps based on the delivery details.

Cerebraceuticals is not responsible for packages that are stolen after confirmed delivery by the carrier.

Customers are encouraged to ship orders to a secure location where packages can be received safely.

If theft is suspected, customers may need to contact the carrier, building management, local authorities, or the applicable shipping protection provider if such protection was purchased or included.

If your shipment arrives damaged, leaking, opened, crushed, or otherwise compromised, please contact customer support within 7 days of delivery.

Please include:

• Order number
• Email address used for purchase
• Description of the issue
• Photos of the product
• Photos of the packaging
• Photos of the shipping box and label

Please do not discard the product or packaging until the issue has been reviewed, as photos or additional information may be needed.

After review, Cerebraceuticals may offer a replacement, refund, store credit, or other appropriate resolution depending on the circumstances.

If your order is missing an item or contains the wrong product, please contact customer support within 7 days of delivery.

Please include your order number, email address used for purchase, a description of the issue, and photos of the package contents if available.

Cerebraceuticals will review the order, fulfillment record, and supporting information before determining the appropriate resolution.

Subscription shipments are processed according to the billing and delivery schedule selected at checkout or managed through the customer account portal.

Customers are responsible for keeping their shipping address, billing information, and subscription preferences current before the next billing date.

To avoid shipment to an outdated address, customers should update subscription shipping details before the next subscription order processes.

Once a subscription order has processed, it may not be possible to cancel, reroute, or modify the shipment before fulfillment.

If Cerebraceuticals offers preorders, backorders, waitlist products, or product launch shipments, estimated shipping dates will be provided when available.

Estimated launch or shipping dates are not guaranteed and may change due to production timing, inventory arrival, quality control, packaging, fulfillment setup, or carrier availability.

If an order contains both in-stock and preorder or backorder items, the order may ship together or separately depending on fulfillment setup and product availability.

Order change requests, including address changes, product changes, quantity changes, or cancellation requests, should be submitted as soon as possible after purchase.

Cerebraceuticals cannot guarantee that changes can be made once an order has entered processing, fulfillment, shipment preparation, or carrier handoff.

If a change cannot be made before shipment, the order may be handled according to the Refund Policy or other applicable policies after delivery.

If a customer refuses delivery or declines to accept a package, the order may be returned to sender.

Refund eligibility for refused deliveries is reviewed on a case-by-case basis. Original shipping fees, return shipping costs, carrier fees, and handling costs may be deducted from any approved refund.

Some products, destinations, or delivery methods may be restricted due to carrier rules, supplement regulations, fulfillment limitations, weather conditions, product availability, or local requirements.

Cerebraceuticals reserves the right to decline, cancel, or modify orders that cannot be shipped to a particular destination or that may violate applicable shipping restrictions.

Dietary supplements may be exposed to varying temperatures during transit, especially during summer months or in warmer regions.

Cerebraceuticals makes reasonable efforts to package and ship products appropriately, but cannot control carrier storage conditions, mailbox temperatures, delivery delays, or package exposure after delivery.

Customers are encouraged to retrieve packages promptly after delivery.

If you have questions about this Shipping Policy, your tracking information, a delayed shipment, a damaged package, or an order delivery issue, please contact Cerebraceuticals through the Contact page or at the customer support email address listed on the website.

Please include your order number, email address used for purchase, tracking number if available, and a brief description of the issue.