Refund Policy

This Refund Policy applies to purchases made directly through the Cerebraceuticals website.

Because Cerebraceuticals sells dietary supplements, return eligibility may be limited for safety, quality, and product integrity reasons. We review refund and replacement requests carefully and aim to handle order-related concerns in a fair and reasonable manner.

If you purchased a Cerebraceuticals product from another marketplace, retailer, provider, or third-party seller, please contact that seller directly regarding their return or refund policy.

Customers may request a return or refund review within 30 days of the delivery date.

Requests submitted after 30 days may not be eligible for return, refund, or replacement unless required by applicable law or approved by Cerebraceuticals at its discretion.

To help us review your request, please contact customer support with your order number, the email address used for purchase, a brief explanation of the issue, and any relevant photos if the product arrived damaged or incorrect.

Unopened products may be eligible for return if they are:

• Purchased directly from the Cerebraceuticals website
• Returned within the eligible return window
• Unopened, unused, and in original condition
• In the original packaging with seals intact
• Not marked as final sale or otherwise excluded from return eligibility

For safety and quality reasons, products that have been opened, used, tampered with, damaged after delivery, or returned without original packaging may not be eligible for refund.

Opened dietary supplements are generally not eligible for return or refund unless the product arrived damaged, defective, incorrect, or another issue is approved by Cerebraceuticals after review.

This policy helps protect product quality, customer safety, and supplement integrity.

If you experienced an issue with an opened product, please contact customer support. We may request photos, lot information, packaging details, or other information to help review the concern.

If your order arrives damaged, defective, leaking, missing items, or contains the wrong product, please contact customer support within 7 days of delivery.

Please include:

• Order number
• Email address used for purchase
• Description of the issue
• Clear photos of the product, packaging, shipping box, and label when applicable

After review, Cerebraceuticals may offer a replacement, refund, store credit, or other appropriate resolution depending on the circumstances.

Please do not discard the product or packaging until the issue has been reviewed, as photos or additional details may be needed.

If a package is delayed, marked as delivered but not received, returned to sender, lost in transit, or shipped to an incorrect address, please contact customer support as soon as possible.

Cerebraceuticals will review the order status, tracking information, shipping address, and carrier details to determine the appropriate next step.

Customers are responsible for entering an accurate shipping address at checkout. Orders shipped to an incorrect or incomplete address provided by the customer may not be eligible for refund or replacement.

Carrier delays, weather delays, access issues, theft after delivery, and other events outside our control may affect delivery timing.

Subscription orders are processed according to the billing and delivery schedule selected at checkout or managed through the customer account portal.

To avoid a future subscription charge, customers must skip, pause, modify, or cancel the subscription before the next billing date.

Once a subscription order has processed, it may be treated as an active order and may not be eligible for cancellation before shipment. Refund eligibility for processed subscription orders is reviewed under this Refund Policy.

Cerebraceuticals aims to keep subscriptions flexible and transparent. Customers may manage eligible subscriptions through their account portal or by contacting customer support.

Order cancellation requests should be submitted as soon as possible after purchase.

We cannot guarantee cancellation once an order has entered fulfillment, shipment preparation, or carrier processing.

If an order cannot be canceled before shipment, it may need to be reviewed under the standard return or refund process after delivery.

Approved refunds are generally issued to the original payment method used at checkout.

Refund processing times may vary depending on the payment provider, bank, or card issuer. After a refund is issued by Cerebraceuticals, it may take several business days for the refund to appear on the customer’s account.

Shipping charges, handling charges, subscription fees, route protection fees, expedited shipping fees, or other non-product fees may not be refundable unless required by law or approved by Cerebraceuticals.

Customers may be responsible for return shipping costs unless the return is due to an error by Cerebraceuticals, an incorrect product, or an approved damaged/defective item claim.

If a return is approved, customer support will provide instructions for where and how to send the product.

Products returned without prior approval may not be eligible for refund.

Cerebraceuticals is not responsible for return packages that are lost, delayed, damaged, or sent to the wrong address. We recommend using a trackable shipping method for approved returns.

The following items may not be eligible for return or refund:

• Opened or used dietary supplements
• Products with broken or removed seals
• Products not purchased directly from the Cerebraceuticals website
• Products damaged after delivery
• Products returned outside the eligible return window
• Final sale or promotional items marked as non-returnable
• Gift cards or digital products, if offered
• Products returned without prior approval
• Products returned without original packaging
• Orders affected by incorrect shipping information entered by the customer

Refunds for discounted products, promotional offers, bundles, or multi-item purchases may be calculated based on the actual amount paid after discounts, rewards, or promotional adjustments.

If part of a bundle is returned, any refund may be adjusted to reflect the value of the retained items and the original promotional structure.

Promotional codes, discounts, reward credits, or limited-time offers may not be reusable after a refund or cancellation.

If there is an issue with an order, we encourage customers to contact Cerebraceuticals customer support first so we can review and attempt to resolve the matter.

Filing a chargeback or payment dispute may delay the resolution process. Once a payment dispute is opened, communication and resolution may be handled through the payment provider or card issuer according to their procedures.

Cerebraceuticals reserves the right to deny refund, replacement, or return requests if we determine that the policy is being misused or abused.

This may include repeated refund requests, suspected fraud, excessive claims of non-delivery, product tampering, false information, or other activity inconsistent with fair use of this policy.

Cerebraceuticals products are dietary supplements intended to support general wellness. Individual experiences may vary.

Refunds are not guaranteed based on individual expectations, personal preferences, perceived results, taste, routine changes, or health outcomes.

Cerebraceuticals does not guarantee specific wellness results, medical outcomes, or individual responses to any supplement.

To request a return, refund, or replacement review, please contact Cerebraceuticals through the Contact page or at the customer support email address listed on the website.

Please include:

• Order number
• Full name
• Email address used for purchase
• Product name
• Delivery date
• Reason for the request
• Photos if the item arrived damaged, defective, incorrect, or incomplete

Our customer support team will review your request and provide next steps if the request is eligible.

Cerebraceuticals may update this Refund Policy from time to time to reflect changes in our business, products, fulfillment process, subscription practices, or legal requirements.

When updates are made, the revised Refund Policy will be posted on this page with an updated “Last updated” date. Continued use of the website or purchase of products after updates are posted means you acknowledge the revised policy.

If you have questions about this Refund Policy, your order, your subscription, a damaged item, or a return request, please contact Cerebraceuticals through the Contact page or at the customer support email address listed on the website.