Privacy Policy

This Privacy Policy applies to information collected through the Cerebraceuticals website, online store, product pages, checkout experience, customer accounts, subscription services, contact forms, email and SMS communications, analytics tools, advertising tools, and related digital services.

By using our website, purchasing products, creating an account, subscribing to recurring shipments, contacting support, or engaging with our digital services, you acknowledge the practices described in this Privacy Policy.

This Privacy Policy does not apply to third-party websites, platforms, applications, or services that we do not own or control.

Cerebraceuticals may collect information that you provide directly, information generated through your use of the website, and information provided by third-party service providers that help us operate our store.

The types of information we may collect include:

• Contact information, such as name, email address, phone number, billing address, and shipping address
• Order information, such as products purchased, order history, subscription status, payment status, delivery details, and customer service history
• Account information, such as account login details, saved addresses, order preferences, and subscription management settings
• Payment-related information, such as payment method details and transaction status
• Communication information, such as messages submitted through contact forms, customer support requests, reviews, surveys, email interactions, and SMS interactions
• Technical information, such as IP address, browser type, device type, operating system, referring URLs, pages viewed, approximate location, and site interaction data
• Marketing information, such as email preferences, SMS preferences, ad interactions, campaign source, cookie-based tracking data, and engagement with marketing messages

Payment information is processed through secure third-party payment providers. Cerebraceuticals does not store full payment card numbers on its own systems.

Cerebraceuticals may use collected information to operate the website, fulfill orders, support customers, manage subscriptions, improve the shopping experience, and communicate with customers.

We may use information to:

• Process, confirm, and fulfill orders
• Manage shipping, delivery, returns, refunds, and replacements
• Manage subscriptions, recurring billing, skipped shipments, pauses, cancellations, and account changes
• Provide customer support
• Send transactional messages related to orders, shipping, account activity, subscriptions, or support requests
• Send marketing emails or SMS messages when permitted and based on consent where required
• Improve website performance, product pages, checkout flow, and customer experience
• Analyze website traffic, advertising performance, and campaign effectiveness
• Personalize content, product recommendations, or shopping experience where appropriate
• Detect fraud, prevent misuse, improve security, and protect our business
• Comply with legal, tax, accounting, regulatory, and business obligations

Cerebraceuticals may use cookies, pixels, tags, analytics tools, and similar technologies to support website functionality, improve performance, understand customer behavior, and measure marketing effectiveness.

These technologies may help us:

• Keep the website and checkout experience functioning properly
• Remember cart activity, preferences, and account-related settings
• Understand how visitors navigate the website
• Measure page performance, product interest, and conversion activity
• Improve advertising and retargeting campaigns
• Evaluate email, SMS, and digital marketing performance
• Support fraud prevention and website security

Customers can usually manage or disable cookies through browser settings. However, disabling cookies may affect website functionality, cart behavior, checkout performance, or account access.

Cerebraceuticals may use analytics and advertising tools to better understand website performance, customer engagement, and the effectiveness of marketing campaigns.

These tools may collect or process technical information, device information, page activity, referral sources, campaign interactions, and purchase-related events.

We may use this information to:

• Improve website layout, content, and performance
• Understand which pages, products, and educational resources are most useful
• Measure advertising return and campaign effectiveness
• Retarget visitors with relevant advertising where permitted
• Reduce irrelevant marketing and improve customer experience

Advertising platforms and analytics providers may process information according to their own privacy practices.

Customers may receive marketing emails or SMS messages from Cerebraceuticals where permitted and based on opt-in or consent where required.

Marketing communications may include product updates, educational content, promotions, subscription reminders, cart reminders, launch announcements, and brand news.

Customers can unsubscribe from marketing emails using the unsubscribe link included in the message. Customers can opt out of SMS marketing by following the instructions provided in the text message.

Opting out of marketing communications does not prevent necessary transactional communications related to orders, shipping, account activity, subscriptions, billing, or customer support.

Cerebraceuticals may share information with trusted service providers and business partners only as needed to operate the website, process orders, fulfill shipments, manage subscriptions, support customers, analyze performance, and conduct lawful business activities.

Information may be shared with:

• Shopify and ecommerce platform providers
• Payment processors and fraud prevention services
• Shipping, logistics, and fulfillment partners
• Subscription management providers
• Email and SMS marketing platforms
• Analytics and advertising platforms
• Customer support tools
• Review, survey, or customer feedback platforms
• Tax, accounting, compliance, and legal service providers
• Technology, hosting, security, and website performance providers

Cerebraceuticals does not sell personal information in the traditional sense of exchanging customer data for money. Some privacy laws may define certain advertising or analytics activities as “sharing” or “selling” personal information. Where applicable, customers may have rights to opt out of certain types of data sharing.

The Cerebraceuticals store is hosted on Shopify. Shopify provides ecommerce infrastructure that helps us operate our online store, process orders, manage checkout, support payments, and provide related services.

Shopify and other third-party providers may process customer information according to their own privacy policies, terms, and security practices.

Cerebraceuticals may also use third-party tools for payments, subscriptions, analytics, advertising, customer support, email marketing, SMS marketing, reviews, and shipping. These providers are authorized to use information only as needed to provide services to us or as otherwise described in their own policies.

Payment transactions are processed by secure third-party payment providers. When customers submit payment information at checkout, that information is transmitted to and processed by the applicable payment provider.

Cerebraceuticals does not store full credit card numbers on its own systems. Payment providers may retain transaction information as required for payment processing, fraud prevention, refunds, disputes, accounting, and compliance.

Cerebraceuticals uses reasonable administrative, technical, and organizational safeguards designed to help protect customer information from unauthorized access, misuse, loss, alteration, or disclosure.

However, no method of internet transmission, website operation, payment processing, or electronic storage is completely secure. We cannot guarantee absolute security.

Customers are responsible for maintaining the confidentiality of account login credentials and for notifying us promptly if they believe their account has been accessed without authorization.

Cerebraceuticals may retain customer information for as long as reasonably necessary to operate the business, fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, maintain records, prevent fraud, and enforce agreements.

Information may be retained to:

• Fulfill and document orders
• Maintain customer accounts
• Manage subscriptions
• Provide customer support
• Process returns, refunds, disputes, or chargebacks
• Meet tax, accounting, legal, and compliance obligations
• Maintain website security and business records

When information is no longer needed, we may delete, anonymize, or securely retain it according to applicable business and legal requirements.

Customers may have choices and rights regarding their personal information. These rights may vary depending on location and applicable law.

Customers may request to:

• Access certain personal information
• Correct or update inaccurate information
• Delete certain personal information where legally permitted
• Opt out of marketing emails
• Opt out of SMS marketing
• Manage cookies through browser settings
• Manage subscription preferences through the customer account portal or customer support
• Request information about certain data sharing practices where applicable

Some requests may require identity verification before they can be completed. Certain information may need to be retained for legal, tax, accounting, security, fraud prevention, or transaction-related purposes.

Depending on where you live, you may have additional privacy rights under applicable U.S. state privacy laws.

These rights may include the ability to request access to personal information, correction of inaccurate information, deletion of certain information, portability of certain data, or the ability to opt out of certain types of data sharing or targeted advertising.

To submit a privacy-related request, customers may contact Cerebraceuticals through the Contact page or customer support email listed on the website.

The Cerebraceuticals website and products are intended for adults. The website is not directed to children, and Cerebraceuticals does not knowingly collect personal information from children.

If we become aware that personal information from a child has been collected without appropriate consent, we will take reasonable steps to delete the information as required by applicable law.

Cerebraceuticals sells dietary supplements and provides general wellness-oriented educational content. The website is not intended to provide medical care, diagnosis, treatment, or individualized medical advice.

Customers should not submit sensitive medical information, protected health information, or detailed health records through general website forms unless specifically requested through an appropriate support process.

Information submitted through general contact forms, customer support messages, reviews, surveys, or marketing forms should not be considered confidential medical information or part of a physician-patient relationship.

Cerebraceuticals is operated from the United States. If you access the website from outside the United States, your information may be processed in the United States or in other locations where our service providers operate.

By using the website, you understand that privacy laws in the United States or other processing locations may differ from those in your country or region.

The Cerebraceuticals website may include links to third-party websites, platforms, payment processors, shipping services, subscription tools, social media platforms, or other external services.

Cerebraceuticals is not responsible for the privacy practices, content, policies, or security of third-party websites or services. Customers should review the privacy policies of those third-party services before providing information.

Cerebraceuticals may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.

When updates are made, the revised Privacy Policy will be posted on this page with an updated “Last updated” date. Continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.

If you have questions about this Privacy Policy or would like to make a privacy-related request, please contact Cerebraceuticals through the Contact page or at the customer support email address listed on the website.